Returns & Refunds Policy

Frizzlife offers the option to refund provided you meet our return&refund conditions and the statutory rights guidelines.

  1. Customers will only be charged once at most for shipping costs (this includes returns); No restocking to be charged to the consumers for the return of the product.
  2. Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  3. Items must be unused and in its original packaging. if the original packaging has been damaged or is unavailable, please use an appropriate box and mailbag to return your items back to us. Please note that if the items get damaged during transit due to improper packaging you might be responsible for any additional costs.

Refund Payment.

Any refunds will be processed via the original form of payment:

PayPal: Your refund will be credited into the same account your payment came from.

Credit Card: Your refund will be credited into a bank account designated by you. Please note funds make take a few business days to clear after refund confirmation.

Refund Process.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, generally take 2-5 business days to reach our warehouse. Once received, your return request will be processed within 2 business days.

For refunds, please note that your financial institution may need an extra 3-5 business days to clear the funds back into your account.

Exchanges(If applicable).

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at here, Contact customer service to get a return address.

Returns Instructions:

Contact us here or simply email us at support@frizzlife.com to start your return.

Here, we have an Return Template for you, please follow our template to write the e-mail

Template:

Order number:

Product Name: 

Quantity:

Please choose your reason for return: Damaged Product/Item is defective/Unwanted item/ Do not meet my expectations/I accidentally ordered the wrong item/ Wrong product shipped / Other