Q: Does it come with a set of filters inside? Can the system be hooked up to refrigerator?
A: Thank you for your interest in Frizzlife PX500-A Tankless Reverse Osmosis system.  Yes, the integrated system package comes with two filter catridges loaded. 
 
Q: Does it come with a faucet or do i need to buy an extra one?
A: Thank you for your interest in Frizzlife PX500-A Tankless Reverse Osmosis system. There is a RO faucet included in the package which is stainless steel faucet with brushed nickel finish. Frizzlife also provides a matte black finish choice. Please search #ASIN for the detailed information or to purchase.
 
Q: Can the system be hooked up to refrigerator?
A: Thank you for your interest in Frizzlife PX500-A Tankless Reverse Osmosis system. Yes, the unit can be hooked up to your refrigerator/ice-maker by using Frizzlife IMC-1 kit. Please kindly note, if the distance between the filter and the appliance exceeded 15 ft, you might need a mini tank to boost up the water pressure. Search "Frizzlife Mini tank" to purchase the mini tank.
 
Q: Does the system need the eletricity to run?
A: Thank you for your interest in Frizzlife PX500-A Tankless Reverse Osmosis system. Yes, please make sure you use universal power outlet to plug in the system, instead of using the typical outlet for garbage disposal.

Q: What is the thread length of the faucet? Do you provide extended stem for the faucet if it is not long enough for my granite?
A: Thank you for your interest in Frizzlife PX500-A Tankless Reverse Osmosis system.  The thread of the faucet is 1.5 inch (3.8cm). If your granite is thicker than that, please simply send us your full shipping address for delivery of longer stem through our website, email or Amazon message centre. 

Q: What is the difference of this unit from the APEC ones? It is more expensive and what are the main advantages?
A: Thank you for your interest in Frizzlife PX500-A Tankless Reverse Osmosis system. The unit is innovative tankless RO system which has several key features that outperform the conventional tank systems:
- High capacity- ensures tankless design, fast water flow, and instant fresh water.
- No tank - integrated unit, no secondary storage pollution, easy to DIY install, less leakage, occupy less places.  
- Low drain ratio - less waste water, save water bill in long term
- Easy to change - twist in design. No more plumber required.
 
Q: What is the pure:drain ratio? Is there a way for zero waste water plan?
A: Thank you for your interest in Frizzlife PX500-A Tankless Reverse Osmosis system.  The pure drain ratio of the PX500-A is at 1.5:1. By producing 1 cup of pure water, only 2/3 cup of water would be wasted. It can save up to 450% water when compared to universal traditional RO system.  

Q:What is the pH level of the output water? Does it include an alkaline filter?
A: Thank you for your interest in Frizzlife PX500-A Tankless Reverse Osmosis system.  The 3rd stage of the RO system is the alkaline and remineralized post filter. It could adjust the pH level by adding back beneficial minerals, and further polish the RO water taste. The final pH level would be slightly alkaline around 7.5-8.5.

Q:What is the pH level of the output water? Does it include an alkaline filter?
A: Thank you for your interest in Frizzlife PX500-A Tankless Reverse Osmosis system.  The 3rd stage of the RO system is the alkaline and remineralized post filter. It could adjust the pH level by adding back beneficial minerals, and further polish the RO water taste. The final pH level would be slightly alkaline around 7.5-8.5.

Q:Where can i find the replacment filters?
A: Thank you for your interest in Frizzlife PX500-A Tankless Reverse Osmosis system.  Please search ASR311 for the 1st stage of PX500-A, search ASR212 for the 2nd stage of PX500-A, search ASR313-A for the 3rd stage of PX500-A. 

Q:Does the filter remineralize water after purification?
A: Thank you for your interest in Frizzlife PX500-A Tankless Reverse Osmosis system.  The 3rd stage of the RO system is the alkaline and remineralized post filter. It could adjust the pH level by adding back beneficial minerals, and further polish the RO water taste. The final pH level would be slightly alkaline around 7.5-8.5.

Q:Can it be used with hard water?
A: Thank you for your interest in Frizzlife PX500-A Tankless Reverse Osmosis system.  Yes, with 0.0001 micron filtration accuracy, the system could remove over 94% of TDS from water, including the hardness. However, the large particles in hard water may block the system very easily. To prolong the service life of the filters, we would highly recommend you to install a pre-filter or water softener before the RO system. Or you are suggested to change the 1st stage of the system more frequently.

Q:What if there is a power cut risk when the storm comes? Any tips to protect the system from the power cut damage?
A:  Thanks for your inquiry. The maintenance of the reverse osmosis system is quite similar to general appliances. Simply unplug/cut off the power supply when storm comes and replug it afterwards. If you have any further questions, please feel free to contact us.

Q:Does the system remove fluoride?
A: Thank you for your interest in Frizzlife PX500-A Tankless Reverse Osmosis system. Yes, by adopting RO membrane at 0.0001 micron filtration precision, the system is able to remove more than 99.99% of the harmful contaminants from your tap water, including fluroide.

Q:How often do i need to change the filters? 
A: Thank you for your interest in Frizzlife PX500-A Tankless Reverse Osmosis system. The first stage and the 3rd stage are recommend to change per 6 months, the second stage is recommended to change every two years. Please kindly note that the actual filter life highly depends on your tap water quality and water use frequency.

If you have any further questions, please feel free to contact us at support@frizzlife.com